Radical Business Suite - highly customizable business tool for Any Size Enterprise

RADICAL is a highly customisable business application than can address many requirements including:

$7000.00  Download   12.5 MB 

We bring to small and medium-size companies and Business units, Radical, Business Software that will:

RADICAL is a highly customizable business tool. Working with Microsoft SQL Server, RADICAL provides the organization with Business Intelligence functionality and a database that has the ability to adopt and be moulded to the individual organization's own unique business processes and practices.

From a simple Help Desk right through to sophisticated workflow systems; RADICAL can be tailored by the user to adhere to the processes that are key to the success of the company.

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You can  Download  the Radical Business Suite and see more screenshots and documentation (file size : 12.5 MB  )

The Power behind Radical...

RADICAL's uniqueness lies in its powerful BUSINESS RULE PROCESSOR. Creating your company's own unique forms and database tables is easy, but ensuring that your company's most successful business practices are strictly adhered to is RADICAL's strength.

Your company's success lies in its business processes which have probably taken years to formulate and fine tune - more often than not these are sacrificed with the adoption of a new IT system. RADICAL respects these systems and has been designed to enhance your business, not change it.

 Radical Features

Radical-Package-Editor - a complete form and data editor, which allows you to change the look, feel and data structure to suit your business needs. From simple form design requirements right through to Advanced Form Logic, the Package Editor will allow you to tailor Radical to fit your business.

Radical-BRP - the Business Rule Processor which allows you to set-up email notifications and data changes according to business rules specific to your environment

Radical-Web - the web server for access to Radical over the Internet by browser.

Radical-Reports - the built-in interface to Seagate Crystal™ Reports.

Radical-Control-Center - the built-in, customizable graphical display tool that allows you to see that state of your nation at the glance of an eye!

Radical-Security - built-in security that protects your data through easy-to-configure Security Profiles. Using the Radical Package-Editor, you can limit what different users have access to, and what they can do with that access!

Radical-Training - Administrator, Advanced Administrator and End-User Courses are available.

Radical-Consult on-site customization of Radical by our experienced support consultants or Value Added Reseller Partners.

Radical-Maintenance provides ongoing support and free product upgrades including new versions.

General Functions

Runs on Microsoft Access 2000 database
Runs of Microsoft SQL Server 7/2000 database
Fully ODBC compliant database
DDE Enabled
Automatic Upgrading of all client workstations from Database on upgrade
Links to External Databases with Read-Write Capability
Fields are stored in true database type (datetime, money, numeric etc)

Web

Fully Web Enabled

Security

Form and field-level security based on Security Profiles
Data level security based on Security Profiles

Customisability

Fully customizable using built-in visual form editor with drag/drop form design
Addition of unlimited, user-defined fields and forms.
Create numerous field types with look-up and autofill capabilities
Develop customisations on different databases without incremental applications
Create Button Fields
Create File Attachments fields (attachments stored in Database)
Create Internet Browser type Controls to Forms
Create SQL-Expression Type Fields
Addition of Image Type Fields
Addition of Bitmap Images to Forms
Create Unlimited Numeric Auto-Incremented Type Fields
Calculation Abilities on Forms
Mandatory Fields based on completely customisable criteria
Read-Only Fields based on completely customisable criteria
Customisation of Form Logic

Notification/Autoescalation Capabilities

Create customised business rules for automatically notifying users
Alert and escalate events through built in alert system, e-mail, SMS
Define notification messages and data attachments.
Individual or group notification.
Numerous user-defined Service Clocks

Data Queries/ Filters

Powerful filters give total control over data viewing and access.
Full transact-SQL type queries which are created once and stored for future access
Ability to change fields viewed ina filter dynamically (at user level)

Reports

Built-in interface to Seagate Crystal Report Writer to view reports.
Numerous pre-defined reports
Direct e-mailing and exporting of reports.
Central Storage of Reports in Database for easy Administration and Distribution

Business Rule Processor and Form Logic

Define and execute powerful business rules and workflow processes
Automatic escalation and notify rules
Status transition rules
Automatic status change
Powerful form logic and enforcement rules

Radical Help Desk Functions

Sophisticated Customer Profiling.
Storage of Hardware, Software and Networking information with each Client
Establishment of user-defined service level agreements (SLAs) per each account
Tracking of user-defined warranty programs for inventoried items.
Automatic routing and escalating of calls based on user-defined Rules
Escalation Rules based on numerous Service Clocks that are user defined
Complete history of activities with unlimited notes with each call is maintained
Populate and utilize the knowledge base to search for problem resolutions
Extensive User-defined reporting with built-in interface to Seagate Crystal Reports
Powerful analytical tools and filters to monitor performance of Help Desk Personnel
Concurrent user licensing
Real-time analytical calculations
Creation and linking of tasks and activities to specific service calls.

FAQ

Why is Radical the best solution for small to medium size enterprises (SME's) to choose for their Customer Relationship Management (CRM) requirements?

Customers

Some of the companies currently using Radical are:

Eyesizwe Coal (selects Radical  as their IT Help Desk Solution)

Servest Integrated Services (selects Radical as the software system for their Bundled Services Solution)

Care-Assist ( a company that provides services and expertise in the areas of Telephonic Assistance and Outsourcing, has chosen Solutional's Radical Help Desk software as the solution with which to support its mission-critical IT Operations)

EAN.PDC South Africa
Bytes Technology Group
First Technology
Caesars Gauteng
Eyesizwe Mines
Gold Circle
Smollan Holdings
Servest
Aptronics
Advocate Solutions
Care Assist
Bond Exchange SA (have selected Radical Business Application Software as their Internal and   External Help Desk Solution)

Phillips SA
Advanced Desktop Solutions
Foster Wheeler
PFG Building Glass
Boart Longyear
Head Interiors

Delivery

Radical Business Suite ships with:
5 Radical Concurrent User Licences
Radical-BRP - the Business Rule Processor allows you to define and execute powerful business rules and workflow processes, set-up email notifications and data changes according to business rules specific to your environment. It also enables form logic and enforcement rules.
Radical-Web – fully accessible via Web Browser
Radical-Control-Center – the built-in, graphical display console.
Radical-Security – built-in security that protects your data through easy-to configure Security Profiles and User Access Levels.
Radical-Package-Editor – a complete form and data editor which allows you to change the look, feel and data structure to suit your needs. Using drag and drop functionality, you can add unlimited user-defined fields, tables and forms, numerous field types, buttons with look-up and auto-population capabilities. Also customise value lists, formulas, reports, queries, views, notifications and the entire user interface.
Radical-data queries and filters - Powerful filters give total control over data viewing and access using full transact-SQL type queries, which are created once and stored for future access.

Minimum Hardware and Software Requirements for Radical

Component Hardware Software
Database Server - Pentium III 900 Mhz

- 256 MB RAM

- 1 GB hard disk space

- Microsoft Windows NT 4.0

    (SP4)

  Windows XP or 2000

- Microsoft SQL Server 2000

Business Rule Processor - Pentium III 600 Mhz

- 128 MB RAM

- 10 MB hard disk space

- Microsoft Windows NT 4.0

    (SP4)

  Windows XP or 2000

- MAPI Compliant eMail Connectivity

Incoming Email Processor (optional) -Pentium III 600 Mhz

- 128 MB RAM

- 10 MB hard disk space

- Microsoft Windows NT 4.0

    (SP4)

  Windows XP or 2000

- MAPI Compliant eMail Connectivity

Radical Web Server(s) - Pentium III 900 Mhz

- 256 MB RAM

- 20 MB hard disk space

- Microsoft Windows NT 4.0

    (SP4)

  Windows XP or 2000

- Microsoft Information Server V4 or higher

Radical Desktop Client - Pentium III

- 64 MB RAM

- 20 MB hard disk space

- Windows 98 or higher

- ODBC Connectivity to MS SQL Server

Radical Web Client   - Internet Explorer V5.5 or higher

Secure Order

Additional Information: Radical Business Suite

Price : $7000.00

Download  12,5 MB

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