The most important aspect of any business is customer relationships, if you can manage incoming requests, process them in a timely manner, then you will have a constant sales growth. Helpdesk plays a key role in this process. It is important to measure the performance of helpdesk as it is a good way to find out what is going bad in your customer support service. Keeping an eye on key performance metrics and improving your positions will return in a sales growth.
Rrequires Excel 2000 or later and Windows XP/2000/2003 or later.
|Help Desk Balanced Scorecard Metrics for Excel|
|Help Desk Balanced Scorecard Metrics for Excel||Buy Online||$60.00|
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