Frequently asked questions about
Acronis True Image 8.0 Server for Windows

What is the purpose of Acronis True Image 8.0 Server for Windows?

Acronis True Image 8.0 Server for Windows is intended for hard disk/partition image creation, and partition and/or whole PC disk content restoration. Creating disk/partition images guarantee s personal data safety and allows a user to deploy identical systems on another computer.

A disk/partition image contains encoded disk (partition) sector contents that are contained in an archive file. An archive file can simultaneously contain images of several disks and/or disk partitions. It can be located on a hard disk drive or any removable media that is connected to the computer.

Acronis True Image 8.0 Server for Windows allows a user to restore both data and system partitions, even in the most serious system failures, through a wide range of tools, including:

Acronis True Image 8.0 Server for Windows also allows users to restore separate files and folders from a hard disk drive image.

What is the main advantage of Acronis True Image 8.0 Server for Windows use?

There are several exclusive features of Acronis True Image 8.0 Server for Windows software that distinguish it from similar products:

Acronis True Image 8.0 Server for Windows Allows You To:

Restore separate files and folders even if there is no need to restore a whole partition or disk.

Restore a data partition under Windows, as well as unplugging and re-connecting a logical drive when/where necessary.

Restore a system partition under Windows, rebooting the PC when necessary or booting with a bootable diskette or CD-R(W) before the operating system loads.

These features in Acronis True Image 8.0 Server for Windows guarantee that your valuable data will not be lost — under any circumstance — while allowing you you to restore your system even under the most serious system failure or disk malfunction.

What operating systems does Acronis True Image 8.0 Server for Windows run on?

The answer to this question can be divided in two parts.

  1. The installation program can be run from a CD-ROM under any operating system of the Windows family:
  2. After installing Acronis True Image 8.0 Server for Windows in Windows, you can create bootable diskettes or CD-R(W). You can work with hard disks containing any operating system, by booting from the diskette or disc you created.

Do I need to reboot the computer in order to restore the system partition of my hard disk?

Yes, you do. Windows does not allow you to run an application while this application completely rewrites the partition Windows is installed on. Therefore, Acronis True Image 8.0 Server for Windows will prompt you to reboot the computer to restore the system partition. Once the partition has been restored, you will be able to boot Windows in the usual way.

Does Acronis True Image 8.0 Server for Windows support computer hard disks with Linux operating system installed?

Acronis True Image 8.0 Server for Windows works with the most popular Linux file systems: Ext2, Ext3, and ReiserFS.

Acronis True Image 8.0 Server for Windows can run from a bootable diskette or CD-R(W) on any server, independent of the operating system installed.

Having been run from a bootable diskette or CD-R(W) under Linux operating system, Acronis True Image 8.0 Server for Windows lets you perform any operations of disk/partition image creation and/or restoration.

What storage devices can be used to create partition back-ups with Acronis True Image 8.0 Server for Windows?

Partition back-ups can be created on both hard disks, and any removable media devices (including tape drives), working within the Windows operating system.

What devices can be used to restore a system partition if I'm running Acronis True Image 8.0 Server for Windows from a bootable diskette or CD-R(W)?

Acronis True Image 8.0 recognizes all hard disks connected to the server, along with a wide variety of removable media drives with P-ATA (IDE), S-ATA, SCSI, USB, IEEE1394 (Firewire) and PCMCIA interfaces including: CD-ROM / DVD-ROM and CD-R(W)recorders and burners, magneto-optical drives, tape drives, Zip and Jaz devices, and many others.

Does Acronis True Image 8.0 Server for Windows support Windows LDM (dynamic disks)?

Yes, Acronis True Image 8.0 Server for Windows support Windows LDM (also called Dynamic Disks). You can create an image of a volume of any type and later restore the imaged volume back to dynamic or basic disk. There is one restriction however — if you want to restore a system volume (that is a volume where operating system files reside), then the archive must not reside on a dynamic volume. Non-system volume images can be restored from anywhere.

Do I need to uninstall the existing version of Acronis True Image 8.0 Server for Windows prior to installing the latest update or the full version I purchased?

No. You can install the latest update or the full version of Acronis True Image 8.0 Server for Windows over the existing version. To do this, run the installation program and select "Repair/Upgrade Acronis True Image" option.

Why am I in certain circumstances not able to access shared drives and folders after installing Acronis True Image 8.0 Server for Windows?

After installing Acronis True Image 8.0 Server for Windows in Windows NT / 2000 / XP, you receive the following error messages:

"Not enough server storage is available to process this command."

or

"Not enough memory to complete transaction. Close some applications and retry."

Clients are unable to access network shares.

The problem is that Microsoft Lanman Server has a fixed limit on how many filters it will support. Since Acronis True Image 8.0 Server for Windows installs some filters to support backups, the total number of filters can exceed the server's limit.

More information about this problem and possible solutions could be found in Microsoft Knowledge base article 177078.

Why am I unable to create images if Easy CD Creator v4/v5 are installed?

Version 4.X and version 5.0 of Easy CD Creator auto-installs a faulty DOS-based backup utility called Take Two(r). This faulty program was removed from Easy CD Creator 5.1 and higher and is no longer supported by Roxio. If this utility is installed, Acronis True Image 8.0 shows the following message when you start the back-up imaging process:

"Cannot create the image of the logical drive because it is currently in use by running applications. Please close all other applications and try again."

We recommend that you either upgrade your Easy CD Creator to version 5.1 or higher and/or uninstall Take Two(r) completely.

I have created images on CD-R(W) discs, but when I want to explore the images, Acronis True Image 8.0 Server for Windows says that it cannot mount the partition as a logical drive.

The current version of Acronis True Image 8.0 Server for Windows can explore an image archive only if all its volumes reside in the same folder. If your archive spans over several CD-R(W) discs and you wish to explore the image(s), you should copy all volumes to a hard disk drive or to a network drive. Future versions of Acronis True Image 8.0 Server for Windows will allow you to view each image on each CD-R(W). We apologize in advance for the current inconvenience.

My computer is running Windows XP. I created an image archive of my hard disk and mounted the image archive on another computer. When I try to explore folders on the mounted logical drive, I get "Access Denied" message. How can I overcome this?

The most common reason why you might run into this error message, even if you are using a computer with the same user name, is that the user profile and permissions could be different from those on your original system. Different permissions and profiles might make you unable to view certain files and/or folders. The only workaround is to restore the image archive (at least the necessary partition) and take ownership over the files and/or folders you need in your new profile and permissions. You then will be able to access, view and change these files and/or folders.

Microsoft provides instructions on how to perform this task. You can find them in Microsoft Knowlegde Base — article 308421.

I started Acronis True Image 8.0 Server for Windows from bootable rescue disks in order to restore the image from an archive located on a network drive, but I can't find the desired computer on the network.

If at least one computer is visible in "Computers near me", then try to specify the UNC path to the desired computer in "file name edit box," e.g. \\server\share.
If no computers are visible on network, but the "Computers near me" icon is found in "My Computer" on the Image Archive Selection screen, then please ensure that a DHCP server is running on your network. If you don't use DHCP server, then please ensure that network settings accessible via Options item in the Tools menu are correct.

If the "Computers near me" icon is not available in "My Computer", then there are problems either with your network card or with the card driver shipped with Acronis True Image 8.0 Server for Windows.

I started Acronis True Image 8.0 Server for Windows from the bootable rescue disks to restore an image from an archive located on a network drive, but when I try to login to a network computer, it asks me for the user name and password again and again. What should I do?

In some cases, especially when a domain controller is present on the network, you should specify an authorizing server name or domain name along with a user name. The user name should be specified in the form of SERVER\USER or DOMAIN\USER.

If you are trying to access a server in a domain that is controlled by Windows Server 2003 and still can not login to a server , please try the following:

  1. Open Active Directory Users and Computers on domain controller (Windows Server 2003).
  2. In the console tree, right-click Domain Controllers, click Properties, and then click the Group Policy tab.
  3. Click Default Domain Controllers Policy, and then click Edit.
  4. Open the Computer Configuration \ Windows Settings \ Security Settings \ Local Policies \ Security Options folder.
  5. Locate the Microsoft network server: Digitally sign communications (always) policy setting, and then click Disabled.

How can I prepare my Windows XP, NT, 2000 or 2003 system for cloning or migrating the data to different hardware?

In order to clone your Windows system or migrate it to different hardware, you should first prepare Windows using Microsoft System Preparation Tool (sysprep). According to Microsoft Knowledge Base Article — 298491: "One problem from duplicating an installation of Windows 2000 is that each cloned computer has the same security identifier (SID) and computer name. This may prevent the cloned computers from functioning correctly in a workgroup or a domain. To work around this problem, administrators use the System Preparation Tool (Sysprep.exe) to remove configuration settings that are unique to the computer such as the computer name and SID. The resulting image can then be safely reused for installation on other computers." This issue also exists in Windows NT 4.0 and Windows XP, and thus computers running those operating systems must be prepared as well.

To download Microsoft System Preparation tool, click on your operating system: Windows NT 4.0, Windows 2000, Windows XP. Microsoft System Preparation tool for Windows Server 2003 is available in the Deploy.cab archive that resides in the \Support\Tools\ folder of Windows Server 2003 installation CD.

In brief, here is how you prepare your disk drive to create a master clone image or to migrate data:

Create Acronis True Image 8.0 Server for Windows bootable rescue media with Rescue Media Builder available in the Tools menu of Acronis True Image 8.0 Server for Windows.

  1. Run sysprep.exe. Microsoft give you the option to specify the following keys:
    1. -nosidgen — If you plan to erase all data from the original hard disk and/or do not plan to use both original and new hard disks in different computers simultaneously, use this option.
    2. -mini — if you plan to migrate your operating system to a computer with different hardware.
  2. Prepare to reboot the computer. First, put the Acronis True Image 8.0 Server for Windows bootable rescue media in the CD drive and boot the system. Now run the program and create an image of the prepared hard disk.
  3. Install the new hard drive into your computer or take the image you just made to your new computer.
  4. Boot from Acronis True Image 8.0 Server for Windows rescue media again and restore the image to the new hard drive or computer.
  5. Reboot the computer.

We recommend you to read Microsoft articles regarding using sysprep on your operating system, available at the following links: Windows NT 4.0, Windows 2000, Windows

I have complex applications such as Microsoft SQL Server, Oracle or Microsoft Exchange running on my server. I plan to create an image, but I'm not sure if these applications can be running during the imaging process. What should I do?

Although Acronis True Image 8.0 Server for Windows takes care of hard disk and filesystem-level consistency via snapshot technology, it could not guarantee application-level consistency. We recommend you to suspend complex servers such as Microsoft SQL, Oracle or Microsoft Exchange before pressing the Proceed button on the last page of the Acronis True Image 8.0 Server for Windows Create Image wizard, or before starting a scheduled task. Once the imaging process starts, you can resume server operations. It is not necessary to suspend the applications for the duration of the imaging process.

How can I use Acronis True Image 8.0 Server for Windows to write the images directly to DVD disks?

Acronis True Image 8.0 Server for Windows is capable of writing to a DVD disk in Windows if UDF packet DVD-writing software is installed, and the DVD disk is formatted. We currently support the following packet DVD-writing software:

In general we also support other UDF packet DVD-writing software, but the three above are most popular and they have been tested and approved by Acronis.

To make the DVD disk writeable in Acronis True Image, the user should do the following:

  1. Install UDF packet DVD-writing software.
  2. Format the DVD disks. DVD+RW and DVD-RW disks can be formatted by any of the applications mentioned above, while DVD+R at this moment can be formatted only by Roxio Drag To Disc.
  3. Next, start Acronis True Image 8.0 Server for Windows, insert the formatted DVD disk into the DVD+RW or DVD-RW drive and create an image.
  4. The images from the DVD disk can be restored both in Windows and when Acronis True Image 8.0 Server for Windows is started from bootable disks.

There is also a two-step method for writing to DVDs. Acronis True Image 8.0 Server for Windows can create an image of the hard disk as a single file on the hard disk itself, and then you can copy the file using your own DVD-writing software to the DVD. We recommend you to set the image archive splitting size to 2,000 MBytes on the Image Archive Splitting screen, as generally the maximum size of a file stored on DVD is 2 GBytes. The Acronis rescue disk will also be able to restore this file from the DVD if necessary.

Can I create an Acronis Secure Zone on an external drive?

It is not recommended that you create Acronis Secure Zone on a detachable drive. If you activate Acronis Startup Recovery Manager and then for some reason disconnect the drive Acronis Secure Zone reside on, your computer may boot with a long delay or not boot at all. You will need either connect the drive with the Acronis Secure Zone back or fix the master boot record (MBR) if the MBR becomes corrupted or the drive is unavailable.

Acronis True Image Server for Windows

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