Empower Your Website With
Interactive Live Support!

What does this mean?

It means people care about customer service. They care about a personal touch. They care about human interaction.

Your visitors want to know that there is a genuine person behind your website. They want the security of knowing there is someone there who can help them and answer questions.

Imagine what it would be like if you could talk directly to your visitors during their visit to your site. Imagine how much more effective your business would be if you could answer any questions that might be making your visitors hold back.

Think about the benefits to your company:

• Instead of leaving visitors to navigate your site by themselves, you would be in control. You would be able to engage your customers and proactively guide them right toward a sale.
  
  
• No longer will you worry about losing a potential customer because a simple question wasn't answered.
  
  
• You will increase your visitors' confidence by showing there is a real live person behind your site.

That's what Intelli-Chat™ is all about!

It gives you a professional tool to communicate live with your
visitors and convert them into happy customers!

Screenshots & Customizable System Features

No Special Plug-Ins or Downloads
Required By Your Visitor.

Your Visitors Simply Click To Chat!

Here you will see screenshots of the Intelli-Chat™ Live Help system.  Listed below each screenshot are the elements of each screen that can be customized to fit your website theme.

Chat Invitation Screen

If you are logged in as an operator, when a visitor enters your website, this screen will load that "invites" them to chat live with you.

This invitation screen can be customized to fit your needs.

Pre-Chat Screen

Customizable elements of this screen:

• Banner at the top of the screen (367 x 76 pixels)
• Background color
• Any of the text
• Add as many departments as needed

An Actual Chat Session

Customizable elements of this screen:

• Banner at the top of the screen (367 x 76 pixels)
• Background color
• Opening default greeting

 

Offline Email Screen

Customizable elements of this screen:

• Banner at the top of the screen (367 x 76 pixels)
• Background color
• Your email address to receive the message
• Main body text at the top of the screen
• Default text in the message area

Operator Login Screen

Customizable elements of this screen:

• Banner at the top of the screen (367 x 76 pixels)
• Background color

Operator Screen

From the operator control panel, you have many options and tools to use to engage your visitor with a valuable and interactive chat session.

Operator Login Options:

1. Chat Requests/Visitors
   This is the link you click to open the operators control panel. From the control panel you can monitor visitors in all websites you are monitoring, know what page they are on now, what pages they have viewed, how long they have spent on each page and their IP address and browser type.
   
   
   
2. Automatic and Manual Saving of Chat Sessions
   From this control, you will be able to see ALL chat requests and open each for review, auditing, etc. This saving option can be set to automatically save or not at all.  During a live chat session you can also manually save a session locally to your computer.
   
   From an administrative login you can delete any single chat session or all chat sessions recorded.
   
   
   
3. Welcome/Canned Messages
   From this control, you can change the default greeting that loads for each visitor when a chat request is made.
   
   
   
4. Canned Messages
   A "canned" message is a pre-written message that you paste and save in the admin control panel. This is very beneficial as it provides a fast and easy way to respond or answer a frequently asked question by a visitor. When chatting with a visitor, the operator simply clicks from a menu list of pre-written messages. This saves time and allows each operator to efficiently handle higher volumes of simultaneous chat requests. You can program as many "canned" messages as you need from this link.
   
   
   
5. Preset URL's
   From this control you can load an unlimited number of web page URL's that are accessed from the Operator control panel and "pushed" to a visitor during a chat session.
   
   
   
6. Detailed Tracking
   By knowing what page your visitor is currently viewing as well as what pages they have viewed today, you'll be better prepared to assist them. Simply click the "tracking link" next to your visitor from your operator control panel.
   
   
   
7. Referral URL Tracking
   The referral URL tracking feature shows you the URL a visitor clicked to visit your website.  Very important for marketing purposes.
   
   
   
8. File Transfer To A Visitor
   When in a chat session, you can easily send any file (1.5mb or less), to a directory that allows your visitor to download it with a simple click of the link provided to them in the chat screen.

Other Customizable Features

Live Help Buttons

The Live Help online and offline images can be any you choose. We give you these two options in your install package as shown below but you are not limited to these and are free to make any you desire.

Use any custom designed button you choose!

Sound Effects

• Visitor enters your website: doorbell sound 

• Visitor requests to chat with you: request audio

• Visitor receives message: incoming message audio

• Visitor receives your text: incoming message audio

• You push a URL, the visitor hears: push web page audio.

All sounds are easily inter-changeable.

Intelli-Chat™ gives you a professional way to engage your
visitors with live, interactive support and to actively
convert your visitors to happy customers!