Introduction to BugBox
- Is your project late or over budget?
- Have you noticed that getting bugs fixed takes far
too much time?
- Is it annoying that your change requests seem to
disappear into a pending list somewhere?
- Why do all the problems you report to your
colleagues by email never get acknowledged properly?
- Would you like to deploy a top-quality methodology like
PRINCE2 but lack the budget and time to send all your
project team members on the necessary training courses/
BugBox is a PRINCE2-compliant change, issue and risk log. It
is specifically designed to enable project managers and teams
to focus on the important things: controlling ownership and
fixing issues. BugBox's PRINCE2 principles will sit happily
with almost all other project management processes –or
none. It’s your choice.
A recent customer deployed BugBox across a 40+ team for
change management. The entire programme (5 projects, as well as
the incident reporting and the helpdesk) is now using BugBox's
fairly unobtrusive workflow to keep things zipping along.
Crucially, BugBox is a self-service change management system,
satisfying the team's need to register all and sundry issues in
the heat of the moment. But it remains under the project
management team's authority to actually authorise issues for
work. From customer experience, that's often less than 50% of
all raised changes actually getting as far as being worked
on.
There are always options to use simple, home-made
spreadsheets to record and manage project issues –and
sometimes, this quick-and-dirty method is just as effective as
any issue log. But as soon as the project team needs to be more
collaborative (usually about 2 months into the issue logging
activity), you might regret not going for a basic system from
the beginning...
Why not buy now or evaluate for free? BugBox is used daily
by thousands of project managers across the world to deliver
projects on time. Can your project afford not to join them?
BugBox v4.0 incorporates customisable issue forms,
cost-based issue tracking and full email integration. BugBox
can be used in all types of project –software,
construction, etc- as well as helpdesk and change management
processes after the project has delivered.
ScreenShots
Bugbox Main Screen
-
The BugBox main screen displays all Issues for the project,
sorted in Issue ID order. Issues can be filtered as open,
closed, etc. The main screen is personalised for each user and
displays ‘My Work To Do’ (issues requiring work by
the user) and ‘My Issues Raised’ (issues raised by
the user). Simply double-click on each issue to open and start
work.
BugBox Issue Screen (Off Specification)
“Each BugBox Issue screen contains four discrete
stages: Step 1 ‘Raise’; Step 2
‘Investigate’; Step 3 ‘Authorise’; Step 4
‘Resolve’. These are the PRINCE2 project issue stages
and all project team members can adopt the methodology without
any specific training or management overhead. BugBox Issues can
be created around a simple template to suit each project
team.
BugBox Project Configuration Screen
Use this screen to configure the project –editing
colours and logos, products, users and priorities. The project
management team can also use this screen to lock or freeze the
project for new issues. Guest or single users can also be
configured from here.
BugBox Database Connection Screen
BugBox Client can be run with either an MS Access or SQL
Server backend database. Unlike some issue tools, BugBox does
not restrict access to the issue data by the project team
–in fact, both the database options for the BugBox are
free to access. We recommend larger project teams use the
BugBox SQL Server option for greater performance and
security.
BugBox Reports Screen
BugBox offers an advanced reporting suite. Project managers
and team members can report full and summery data on all issues
status, priority, owner, product and many more parameters. All
BugBox reports are exportable as Excel Spreadsheets,
pre-configured reports, Word documents or just print-outs. You
choose!
Features &
Benefits
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Key Features
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Benefits
|
BugBox v4.0
|
Other Web Tools
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Architecture
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Web Download
|
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Yes
|
Yes
|
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Workflow
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Clear, understandable issue
workflow and ‘to do’ options.
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Yes
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(Some)
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Configurable Templates
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System Administrators and
Project Managers can create their own issue
template –risk, change request, helpdesk.
Unlimited templates and customisation per
project.
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Yes
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No
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Usability
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Very easy-to-use workflow
and journeys. Tool-tips, in-context explanations,
steps, etc.
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Yes
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(Some)
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Help
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Context-specific help and
user-based instructions and FAQ-information
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Yes
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Yes
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Concurrent Users
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Unlimited concurrent users
(based on licence purchased) matches team
requirements
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Yes
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Yes
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Security
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Secure user logon and
passwords. 128-bit encrypted licence key
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Yes
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Yes
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Data Access
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Full access to data by the
user –no extra charges or restrictions on
the licence holder
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Yes
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No
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Multiple Projects and
Users
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Supports unlimited projects
and programmes. Each project can be configured
differently by the individual project management
team
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Yes
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Yes
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Scalability
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Scalable: unlimited size of
issues database. User has complete control over
resources, size and availability of database
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Yes
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No
|
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‘Ready-to-use’
Templates
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Product shipped with
‘ready-to-use’ templates for standard
issue types (bugs, changes, etc)
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Yes
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(Some)
|
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Client/Server
Architecture
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Stable, benign to deploy and
very robust. Matches standard-build desktop
configuration. Installed and updated via existing
network.
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Yes
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No
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No additional software
licences required
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Basic desktop software
installation only required
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Yes
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Yes
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Windows Front-End
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Users can gain access via
existing corporate LAN or WAN using single
sign-on technology
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Yes
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No
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Web Front-End
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Dispersed team user access
via Internet browser
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No
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Yes
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Collaboration
|
|
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PRINCE2 Workflow
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World-class project
management methodology to support professional
team workflow and diminish delivery risk
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Yes
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No
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Issue Update integrity
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No one else can update an
issue whilst another user has the issue open.
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Yes
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No
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Issue History
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Audit Compliant Issue
History. Display full issue history,
automatically including username and date/time
stamp for every changes to the issue.
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Yes
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Yes
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In-Line or Parallel
Tasks
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Optional project
configuration to require task to be completed
before the next workflow owner takes over
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Yes
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No
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Delegated Authority
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Project Manager can assign
“product owners” that have the same
authorisation rights as the project manager for
the product that they are managing within the
project.
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Yes
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No
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Control Ownership
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Project management team can
assign individuals to own and resolve each
issue
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Yes
|
Yes
|
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Email Notification
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Configurable email also sent
to assigned individual, informing user of new
status
|
Yes
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Yes
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Proxy Users
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Supports ‘proxy’
users: individuals can be set up as assignees
without requiring licence (single licence
only)
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Yes
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No
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‘My Work To
Do’
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Easy-to-use personal filter
to display logged-on user’s specific tasks
and outstanding issues
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Yes
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No
|
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‘My Raised
Issues’
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Easy-to-use personal filter
to display logged-on user’s raised
issues
|
Yes
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No
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Status and Accountability
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|
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Metrics
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Measures progress against
estimates; closed against open issues and late
issues
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Yes
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Yes
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Costs
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Displays
currency-configurable issue costs, based on
hourly or daily charges per user
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Yes
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(Some)
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Full Reporting
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Full reporting options
including all comments, status, priority, owners,
etc
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Yes
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(Some)
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Summary Reporting
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Summary (headline) reporting
options including all comments, status, priority,
owners, etc
|
Yes
|
Yes
|
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Data Extracts
|
All data displayed in a
report can easily be extracted into any number of
file formats such as MS Word, Excel, Notepad,
etc.
|
Yes
|
No
|
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Email or Print Reports
|
All reports have standard
functionality to publish, print or email reports
to other users or externally
|
Yes
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No
|
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Charts and Graphs
|
Full graphs and charts of
statistical reporting outputs
|
Yes
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Yes
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Support and Helpdesk
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|
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Customer Support
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Free (evaluation) and full
licence customers supported with after-sales
service and advice
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Yes
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Yes
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Online Licence Support
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Online Licence purchase via
website payment processing
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Yes
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Yes
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Commercial SLA
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1st and
2nd line support terms (24 hour) for
major commercial customers
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Yes
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Yes
|
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Bespoke T&M Changes
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Product changes by
request.
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Yes
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No
|
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Upgrade Path
|
Published upgrade path for
product. Customer has influence over contents and
schedule
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Yes
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No
|
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Knowledge Base
|
Self-service Knowledge base
for all customer-related product information,
patches, etc
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(Soon)
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Yes
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User Group Forum
|
Customers and users
contribute to moderated forum to share tips,
tools and advice on product
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(Soon)
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(Some)
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Customisation
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Create New Issue Types
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Ability to create new issue
type from template
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Yes
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Yes
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Edit Existing Issue
Types
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Ability to edit existing
issue types from shipped or custom designs
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Yes
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(Some)
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Change Logo and Colours
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Ability to apply per-project
logo and colours
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Yes
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(Some)
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Full White-Label
|
Request full white-label
version with discrete boiler-plate
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Yes
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(Some)
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Security & Access Control
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SQL Server Security
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Ability to configure and
control database access and security without
constraint
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Yes
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No
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Database Integrity
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Eliminate risk of
unauthorised or intruder access to data within
network
|
Yes
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No
|
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128-bit Licence Keys
|
Industry-standard Licence
Key implementation
|
Yes
|
Yes
|
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Performance
|
|
|
|
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SQL Server Performance
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Ability to configure own SQL
Server database for optimal performance over
network
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Yes
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No
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MS Access Performance
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Single or few users can use
an MS Access (Jet) backend file. Cheaper, but
slower over network
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Yes
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No
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Training
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Product Training
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Full on-site product
training and education. Can include product
configuration
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Yes
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Yes
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Professional Education
|
Interlocked professional
training (i.e. PRINCE2, PMP) with approved and
accredited partners
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Yes
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No
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Testimonials / Industry
Praise
"This is a great product! It
dispenses with the unnecessary bits that you normally find in a
management logging and control tool and helps you focus on the
real objectives of Project Management - controlling ownership
and fixing issues! Highly recommended, as it actually does what
it says on the box"
"Our requirements to quickly implement a workflow
management tool were readily met by BugBox. In terms of a
product which is quick to deploy and exceptionally benign to
any existing configurations it could not be faulted"
"Excellent! BugBox has had a tremendous positive impact
on our issue-resolution rate. We even use BugBox as an Helpdesk
application, in addition to all our individual
projects."
Minimum system
requirements
BugBox is a windows-based product, developed in MS Access
and SQL Server and deployed via the licence-free MS Access 2000
Runtime application (users do not require any MS Access
licence). BugBox is a front-end/back-end application. The
BugBox Server file can be either SQL Server or MS Access
(including a seamless upsize from MS Access to a SQL Server
backend). We recommend the SQL version of the BugBox Server for
greater network performance and enhanced security.
Order
Goto Developer Web Site for more information
| Additional Information: Bug
Box |
| Platform : Windows
XP/2000/2003/ Me/NT/98 |
$650.00
|
|
Buy Online
|
 |
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